Nucletron Customer Care service agreements deliver value-focused programs based on our efficient service organization and powerful tools that in turn are the prerequisites for providing professional service. Ultimately however, successful service depends on the people who provide the services to you. Each and every one of Nucletron’s OncoSupport specialists is therefore committed to upholding clearly defined and high quality customer care.
BasicCare customer service agreements are available for your fundamental needs, such as planned preventive maintenance including the required maintenance parts. Exchange and repair services are also available for specific products, as well as per incident time and material support for all Nucletron systems and product lines.
StandardCare customer service agreement offers the complete hardware and software support with a guaranteed call-back the same day. StandardCare provides telephone support with priority direct-to-specialist response including the onConnect solution for remote assistance, five days per week, ten hours per day (5x10). Coverage can be expanded to 5x24 or 7x24 hours support. Our StandardCare agreement includes regular preventive maintenance and quality checks that ensure maximum uptime. We keep your equipment on the latest available technology, levels based on the latest service releases. StandardCare service agreements leverage the workflow of your clinical procedures. Standard-Care provides the support you need to meet your goals and to improve patient care.
FullCare customer service agreement is the most exclusive care agreement we offer; delivering complete hardware and software support with a next-business-day response time for on-site hardware support. It is ideal for Nucletron customers who need reliable onsite assistance for their Nucletron equipment during normal business hours. FullCare provides telephone support with priority direct-tospecialist response including the onConnect solution for remote assistance & monitoring, five days per week, ten hours per day (5x10). Coverage can be expanded to 5x24 or 7x24 hours support. FullCare service agreement protects your investment and prevents obsolescence of your equipment by giving you access to the latest technology and innovations. FullCare therefore ensures that your equipment is on the latest released hardware and firmware and that your software application solutions are always on the latest upgrade and service releases. Nucletron’s comprehensive FullCare service agreements protect you to achieve the clinical and financial results you need, helping you focus on your core competencies while keeping pace with technological advancements.
This is our way of helping you in improving patient care.
Contact our service department directly:
Telephone: +31 (0) 318 557 111
E-Mail:
oncoSupport@nucletron.com
You can also leave a message in the contact form.
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