December 5 2000  


 

Metrix, Inc. announced today that Nucletron Organization, a division of Delft Instruments, has selected the Metrix ProductService CRM(TM) application to manage its worldwide service organization. Nucletron manufactures products for Brachytherapy and Radiotherapy types of cancer treatment in hospitals and has 10 sales offices worldwide.


"The Metrix application will be an important tool for our worldwide service organization to have a better control over service activities and the product history," said Wietze Plantinga, Director Customer Services of Nucletron Operations B.V. "Our customers are demanding shorter delivery times, faster service, and up-to-date information regarding the products. Nucletron expects the Metrix application suite to provide that comprehensive information and support, and when combined with our ERP systems, will provide improved availability of the products in order to fulfill customer demands.


"In addition, we see Metrix 4 also helping to improve our customer satisfaction levels, increase revenue optimization and cost control," continued Plantinga. "Progressive medical equipment manufacturers, such as Delft Instruments, have little room for compromise due to regulatory and Environmental restraints," said Gustav Elkhuizen, managing director of Metrix B.V. "They must select the best possible CRM solution in order to meet stringent requirements and deliver world-class product service."


The Metrix 4 e-Service application suite is specifically designed to fill the gap for product service in enterprise-wide CRM systems, combining deep functionality and the power of the Internet with a component-based N-tier architecture for 100-percent inventory visibility, real-time tracking and superior service. Key features of the Metrix 4 software include: configurable web self-service, mobile database synchronization, a configurable schedule board, and global repair center functionality. It enables automated contract renewals, advance replace, reverse logistics, and accelerated rollout of integrated web strategies. Metrix 4 also offers highly customizable workflow features.


About Metrix, Inc. Founded in 1980, Metrix, Inc. pioneered the service automation industry, and is today the leading worldwide provider of e-Service and ProductService CRM(TM) solutions. Its Web capabilities and integrated applications address all aspects of the product service chain for multi-divisional and multi-national companies performing on-site field service or repair center activities for high-tech, medical equipment, telecommunications, 3rd party logistics, and durable goods. 


Metrix's headquarters are located in Waukesha, Wisconsin, with additional offices nationwide.Its European headquarters are located in The Hague, the Netherlands: 31-(0) 70-383-4114. The Prolog Group is an authorized Metrix distributor in the United Kingdom.

Metrix can be reached at (800) 543-2130, (262) 717-6500 or at http://www.metrix.com/.